hoper Expands Fleet Capabilities with 2 Twin-Engine Helicopters Across Greece

Privacy Policy

This Privacy Policy outlines the collection and processing of personal data from guests and users while browsing and using the website https://flyhoper.com, as developed by the company under the name "FLY HOPER LTD" and the trade names "HOPER", "FLYHOPER" and "VIP - AIR HELI" (VAT No. CY60297557T, headquartered in the Cyprus, at Manis 3, Limassol 4044, phone: (+30) 22990 40650, email: contact@flyhoper.com (hereinafter “Company”). Company is the controller of the personal data that you provided us and is responsible for providing you with all the necessary information on their processing in accordance with the Articles 12, 13 and 14 of the General Data Protection Regulation.

We are responsible for the protection of your personal data and we believe that your data should be collected and processed only when this is absolutely necessary for the operation of our website. For this reason, our Company’s systems, as well as our website, are designed in accordance with the applicable European legislation on the protection of your personal data, the General Regulation (EU) 679 / 2016 (hereinafter "the Regulation").

Personal Data

Personal data is any information that refers to you, or it can be attributed to you allowing us to identify you. Such data is, for example, the name, surname, address, telephone, e-mail, etc. Additionally, personal data also includes some technical data relating to you, such as your IP address or the websites from which you entered our site etc.

When and what types of Personal Data does our Company collect and process?

Our Company collects those types of personal data whenever this is necessary for the operation of our website and the provision of our services to you.

In particular, we collect and process personal data from guests and / or registered members in the following cases:

Upon your entrance and browsing our website

Upon your entrance and browsing our website, our servers may record technical data relating to your electronic device and the network from which you enter, including your IP address. The IP address is a series of numbers which recognize your computer and are generated when using the internet. Your IP address may be used on behalf of our Company in order to manage our system, investigate security issues and develop anonymous statistics regarding the use of our website.

Upon the submission of your online ticket reservation or any request related to it

For submitting your online ticket reservation and making the respective purchase it is required to provide personal details such as your contact information, phone number, email address, or potentially personal billing information like VAT number.

Additionally, you might be asked to provide personal data in cases where you wish to contact us either through the Contact Form on our website or by sending an email, or for submitting complaints and addressing any issues you may encounter while browsing our website.


By completing your booking, you authorize the Company to send you service-related communications via SMS and/or WhatsApp where available. These communications may include booking confirmations, check-in reminders, boarding information, flight status updates, schedule changes, delays, cancellations, operational notifications, and other information necessary for the performance of your booking. These communications are transactional in nature and do not constitute marketing communications.

Upon the payment of your order

Our Company does not collect or store in any way the data of your credit or debit card when the payment of your order is made using a credit / debit or pre-paid card via our website. Your credit or debit card details are not visible to us; we only receive notification of the successful or unsuccessful completion of transactions, for obvious purposes related to the provision of our services.

For the additional security of your electronic transactions by credit, debit or pre-paid cards, these transactions shall be executed through our cooperation with third-party operator/entity within the electronic payment systems of Viva Payments / NEXI / Revolut.

When paying for your ticket, you will be automatically transferred to a secure banking transaction environment. There, for the purpose of payment, you will need to provide the type and number of your card, its expiration date, and the CCV number by filling in all the required fields in the secure form. Transactions are protected by top-level online security systems, which guarantee a safe transaction environment used by most businesses worldwide.

Sending Updates and Promotional Activities

With your consent, either upon entering and browsing our website or later by filling out the relevant form for receiving informational and promotional activities (newsletter), our Company may use the information you provide to send you offers, news, and notifications about our website.

If you no longer wish to receive such offers and notifications, you can unsubscribe at any time by sending an email to contact@flyhoper.com.

Cookies

Cookies are small data files which are installed on the electronic device through which you use our website. We use Cookies to ensure the most efficient operation of our website and provide you with a customized experience while browsing our website, as well as to collect anonymous statistical data so as to improve the operation of our software and the provision of our services to you.

You are able to adjust the operation of the cookies according to your preferences through the browser settings from which you enter our website, for example by choosing which Cookies will be placed on your device, or even by deactivating Cookies. However, the deactivation of specific Cookies categories may also affect and restrict and / or fully prevent some specific functions of our website.

More details on the categories and Cookies that we use shall be found in our Cookies Policy.

Google Analytics

Our website also uses web analytics services as developed by Google Analytics. This service uses technologies and tools such as Cookies in order to help us record and comprehend the way you gain access and use our website, so as to improve your experience and configure the website that serves better your needs.

Data of Job Applicants and Associates

Our Company may collect personal information from applicants seeking employment with us and submitting their resumes for this purpose. In the event of hiring or collaboration, we collect information about our employees and associates within the framework of our contractual relationship and for purposes related to it, which are stored in secure corporate databases. We may also process similar information regarding contractors, consultants, and other third parties who provide products or services to us.

Social Network Features

Our Company uses social network features ("Social Features") provided by companies and services such as Facebook, WhatsApp, and Instagram to enable you to share information through these channels. The Social Features are identified on our website by the respective logos of these companies. These cookies belong to and are controlled by third parties, and therefore, the third parties - and not our Company - are responsible for their use. Consequently, we cannot guarantee that we have recorded every cookie you may receive from a third party, as a third party may change these cookies at any time according to their needs. For information regarding the purpose and scope of data processing by the social network, as well as your options for protecting your privacy, please visit the privacy policy of the appropriate social network.

Purposes of processing personal data

We will only process your Personal Data in the following cases:

  • when you have given your consent to such processing, which you may withdraw at any time
  • when the processing is necessary for the operation of our website and the provision of our Services to you
  • when the processing is necessary for compliance with our legal obligations (e.g., for compliance with tax obligations, or the applicable accounting standards)
  • when the processing is necessary for our Company’s legitimate interests or third parties/partners’ interests who may legitimately receive your personal data (e.g., accountants, lawyers)
  • when the processing is necessary for the secure storage of your data required for the proper execution of our contractual obligations towards you
  • to execute the payment for the services we provide, based on your explicit authorization and within the framework of our contractual agreement, or to confirm the successful or unsuccessful payment you made online

Personal Data Retention

Your personal data is kept by our Company for as long as it is necessary for the purpose for which it was collected, unless the law requires that we should retain them for longer (e.g., in accordance with applicable tax legislation), or delete them as soon as possible, or unless you exercise your right to write off or limit your data (if possible, under the applicable law for the compliance of our Company with our legal obligations).

Disclosure of your personal data to third parties

We do not disclose, cede, sell and rent out your Personal Data, nor will we take corresponding action in the future, to any third party / entity in a way different from the one described solely in this Privacy Policy.

Our Company transfers personal data to third parties, to whom we delegate the processing of your personal data on our behalf, only in the following cases:

  • to third persons or entities which are necessarily involved in the provision of services requested by you and to the extent that they have been assigned to the performance of part of the completion of the services provided to you.
  • to third persons or entities operating on behalf of our part on issues such as hosting, operation and technical support of our website.
  • to independent service providers or/and business advisers, such as accountants and lawyers etc.
  • to government agencies and public authorities, regulatory bodies and enforcement agencies, to comply with a valid and authorized request, including a court order or other valid legal process.
  • as required or authorized by applicable law, and to comply with our legal obligations.

Our Company shall ensure that all the above-mentioned third parties / entities or independent service providers will not use your personal data for any other purpose than to provide the services for which they are contractually bound. For this reason, we are drawing up contracts with any independent contractors, which oblige them to comply with the requirements of personal data protection legislation and to use the data only for the purposes for which it was transmitted to them.

Finally, our Company takes appropriate measures to ensure that our employees who have access to and process your personal data are specific and properly trained, acting only based on the data they need to know regarding the processing of your personal data, while they are bound by confidentiality terms.

Security measures for the protection of your Personal Data

Our Company shall implement appropriate technical and organizational measures to protect and safeguard your personal data against any unauthorized use or accidental or unlawful disclosure, alteration and destruction, such as:

• access to personal data is limited only to our employees and cooperating third parties who are required to know these data in order to provide us with their services.

• application of protocols and classified access, storage and processing tools, including security measures for the protection against an unauthorized access to them.

• use of data encryption methods to and from our website.

We are not responsible for any third party actions or their security measures in relation to the information that these third parties may collect or process through their websites, services or otherwise.


Your rights regarding the protection of your personal data

According to the Regulation and upon request to our Company, you have the right to gain access to the personal data that our Company collects and processes, to update and correct your data, to withdraw your consent, to delete, restrict or oppose to your data processing, as well as to request a copy of your data that we keep in digital format.

We will use our best endeavors to evaluate and respond to your requests within a reasonable time, while we will inform you of their progress.

Our Company reserves the right to reject requests that are unjustifiably repetitive, or their implementation is contrary to our legal obligations, or require disproportionate technical efforts or have disproportionate technical implications for the operation of our software. In any event, you have the right to submit a complaint before the competent supervisory authority.

Changes to this Privacy Policy

Our Company reserves the right to amend or renew the terms of this Privacy Policy, in accordance with the applicable legislation or any developments in the sector, without prior notice. For this reason, please check this page regularly. When you use our website, after the announcement for any such modification of this Privacy Policy, it is inferred that you agree with the new terms, as they are hereafter established.

Contact us

In case that you need further clarification or information on the terms of this Privacy Policy or you wish to exercise any of your aforementioned rights, or you have a complaint, please communicate with us via email to contact@flyhoper.com.